Set up your dashboard
- Add each subscription with price, billing cycle, renewal date, and payment label.
- Use categories and tags early so analytics stay useful as the list grows.
- Add trial end, contract end, and promotion dates when they matter.
Assistance Portal
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Priority Links
Find answers fast
Start with the most common setup and troubleshooting tips below.
Export your data
Keep a backup handy if you switch devices or want a local copy.
Contact support
Reach the team directly when you need account or usage help.
Deeper Guidance
Everything you need to master your subscription workflow.
Common Questions
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Getting started
SubTrack keeps recurring subscriptions in one place so you can see what is coming up next before charges hit.
- Add the service name, price, billing cycle, and renewal date.
- Use the dashboard to review upcoming charges, totals, and alerts.
How to use the app
The quickest flow is sign in, add your subscriptions, then check the dashboard once a week.
- Sign in or create an account to save your data.
- Add each subscription with the monthly or yearly cost and the next renewal date.
- Use tags and search to group subscriptions the way you want.
Common issues and fixes
Most problems come down to sign-in, missing fields, notification permissions, or a stale refresh.
- If you cannot sign in, verify the email address and try resetting your password.
- If a subscription did not save, refresh the page and confirm every required field is filled in.
- If alerts are missing, allow browser notifications and confirm the renewal date is in the future.
- If the theme looks wrong, toggle the theme button once or twice and wait for the page to update.
- If importing looks messy, make sure your CSV uses clear headers and consistent row structure.
Tips for a smoother experience
A few small habits make the app easier to scan and keep accurate over time.
- Use short, recognizable names for subscriptions so they are easy to scan later.
- Add trial end dates when you are testing a service so you can cancel before you are charged.
- Review your dashboard once a week to catch renewals before they hit your account.
- Keep a backup export handy if you move devices or want to review your data offline.
Direct Support
If your issue isn't listed here, reach out. We respond to every legitimate inquiry.
Email Channel
support@blockly.app
Fast response for account recovery
Technical help with renewals
Bug reporting & feature requests
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Your account email, browser/device, what you expected to happen, and the subscription or import file involved.
Support docs
Practical guides for the common workflows.
Short, direct references for the things users need most: setup, price changes, reminders, exports, mobile use, and cleanup.
Track price increases
- Edit a subscription when the price changes so SubTrack can record the old and new price.
- Review the Price Increase Timeline from the subscription details or exported reports.
- Use annual impact to decide whether to renew, downgrade, or cancel.
Manage renewal reminders
- Open notification settings from the dashboard bell button.
- Allow browser notifications if your device asks for permission.
- Keep renewal dates current so reminders fire before the charge date.
Import and export data
- Import CSV files with clear headers for service, price, cycle, category, and renewal date.
- Export CSV for spreadsheet backup or PDF for a readable spending report.
- Use exports before large cleanup sessions so you have a restore reference.
Use SubTrack on mobile
- Install the PWA from your browser for a home-screen app experience.
- Use the bottom navigation for Home, subscriptions, calendar dates, and stats.
- When offline, SubTrack shows cached subscriptions until sync returns.
Find and review faster
- Search by service name, category, tag, payment method, billing cycle, or status.
- Filter before bulk actions so edits apply to the right set.
- Clear filters if the list looks empty unexpectedly.